Issued: June 28, 2024

Partners Health Management is aware that providers of personal care services (PCS) are unable to see their associated members in the EVV vendor portal, HHAeXchange.

Partners is actively working to load all members and authorizations for personal care services for EVV into the HHAeXchange portal as quickly as possible. We understand the urgency and severity of this issue. Partners will issue an update by Monday, July 8, 2024.

Providers do not need to take any additional actions. We appreciate your patience and will correct the issue as quickly as possible.

Our EVV support team can be reach at EVVSupport@PartnersBHM.org for other inquiries.