Issued:  Sept. 2, 2020

Offering in-person visits? Virtual appointments?

Let Access to Care know.

There are a lot of changes during this complicated time, and Partners Access to Care wants to help you, the provider, by sharing the right information with members when scheduling appointments. This can be done very easily and quickly through the AlphaMCS scheduler.

  • Providers are asked to write a brief note in the appointment section of the AlphaMCS Scheduler with information about current processes (will call at the scheduled time, virtual appointment only, onsite appointment after telephone screening, etc.)
  • Access to Care will use this information when scheduling appointments and communicate the processes you have in place.

Please use the scheduler to tell us how you are managing your appointments. If you need assistance with this process, please call Access to Care at 1-888-235-HOPE (4673) and we will be more than happy to help.

Reminder: Partners Provider Webinar

Partners will host its quarterly Provider Webinar on Sept. 9, 2020 from 1 p.m.-3 p.m. To learn more and to register, visit

Fair Housing Training

The NC Housing Finance Agency is hosting a number of Basic and Advanced Fair Housing Training webinars.

  • Basic Fair Housing Training webinars are geared to property management staff, landlords and housing providers.
  • Advanced Fair Housing Training webinars are targeted to LME-MCO employees, DHHS, NCHFA and service providers. You must complete Basic Fair Housing Training prior to attending the advanced training.

There are multiple training dates in September, October and November. Registration is now open; visit for dates, times and to register. If you have registration questions, please email Karen Williams at