Issued: May 2, 2018

AlphaMCS – Viewing Patient Module

An issue has been identified with viewing information in the Patient Module of AlphaMCS.  Under the Details button for a specific consumer, the information appears as if it is not available.  However, in most instances, if you double click on the desired menu option the screen will be populated with the appropriate information.

Mediware is aware of the problem and is working to correct it.

Attention Credentialed Practitioners—Billing Services

Partners Credentialing Department would like to remind clinicians that the approval of credentials is only one requirement for network membership.  A credentialed practitioner must have an executed independent contract or be employed by a Network Provider to be a member of Partners Provider Network and be eligible to bill for services.

If you have questions, please contact Partners’ Credentialing Team at or call 704-842-6483.

Request for Information–NADD Certification (RFI #0518-002)

Partners has initiate a Request for Information (RFI) to solicit responses from appropriately qualified organizations to participate in a membership and certification process through NADD. Based on information from,  NADD is “a membership association for professionals, care providers, and families to promote understanding of services for individuals who have developmental disabilities and mental health needs.”

RFI #0418-002 is specifically to identify organizations currently in Partners Provider Network and their employees who are qualified and interested in becoming certified through NADD for Clinical Certification (NADD-CC) and Direct Support Professional Certification (NADD-DSP).

To be considered for this RFI, you must attend the Mandatory Bidders Conference, submit all required RFI forms and submit your response to the RFI by Wednesday, May 30, 2018, at 5:00 p.m. To view the RFI description, register for the Bidders Conference and access required forms, please visit

Update—Eye Movement Desensitization and Reprocessing Therapy (EMDR)

Effective April 1, 2018, Partners began increasing capacity for EMDR Therapy throughout the catchment area.  NC Licensed Practitioners who have completed 20 hours of Emdria-approved Basic Training for EMDR Therapy are eligible to apply to provide this service in the Partners Network.   Please refer to the Emdria Training website at for more information.

It is required that all EMDR Providers agree to use A Collaborative Outcome Resource Network (ACORN) as their outcomes measurement tool.  Please contact for more information on ACORN.

Out of network providers meeting criteria for this service would need to email their interest in providing this service to  To provide this service, all out of network providers will also need to be approved through Partners credentialing process.

In network providers meeting criteria for this service would need to submit a Provider Change Form to

Emdria Definition of Eye Movement Desensitization and Reprocessing Therapy:  “EMDR is an evidence-based psychotherapy for Posttraumatic Stress Disorder (PTSD). In addition, successful outcomes are well-documented in the literature for EMDR treatment of other psychiatric disorders, mental health problems, and somatic symptoms. The model on which EMDR is based, Adaptive Information Processing (AIP), posits that much of psychopathology is due to the maladaptive encoding of and/or incomplete processing of traumatic or disturbing adverse life experiences. This impairs the client’s ability to integrate these experiences in an adaptive manner. The eight-phase, three-pronged process of EMDR facilitates the resumption of normal information processing and integration. This treatment approach, which targets past experience, current triggers, and future potential challenges, results in the alleviation of presenting symptoms, a decrease or elimination of distress from the disturbing memory, improved view of the self, relief from bodily disturbance, and resolution of present and future anticipated triggers.”

The EMDR service code for Medicaid and IPRS is 90837 EM.  The Partners’ enhanced rate for provision of EMDR Therapy is $125 for 60 minutes.

Last Chance to Register! Advanced Peer Support Training

Date:  May 22-24, 2018
Time:  8:30 a.m. – 5:00 p.m.
Location:  Partners Hickory Regional Office – 1985 Tate Blvd. SE, Hickory, NC 28602
Trainer:  RI International
Cost:  Free

For more information, and to access the application to attend this training, please visit

Rate Schedule Updated

Partners has updated one of its Rate Schedules. To view the updated schedule, please visit and scroll to the bottom of the page.

May Medicaid Bulletin Available

The May Medicaid Bulletin is now available and located at