May 23, 2016

AlphaMCS and AlphaFlex are Operational

Needed upgrades were completed, and as of Saturday, May 21 at 7 p.m., AlphaMCS and AlphaFlex are available for use.

Provider Council to Host Council Planning Session

Partners’ Provider Council welcomes all providers to the Council Planning Session on Friday, June 10, 2016 from 10 a.m.-2 p.m. The session will held in the Multipurpose Room at Partners’ Hickory Office (1985 Tate Blvd. SE, Hickory NC 28602.).

Lunch will be provided, and registration is required. To register for the Provider Council Planning Session, please click here.

If you have questions, please contact Margaret Mason, Provider Council Chair, at

Please note that the Provider Council will not meet on Friday, May 27, 2016.

Medicaid Eligibility in AlphaMCS

Partners has received many calls in reference to Medicaid eligibility not loading in AlphaMCS when NC Tracks reflects otherwise. We are trying to resolve these issues as best possible.

Many of the issues are due to voided segments in NC Tracks. Partners’ Claims and/or Enrollment staff are not allowed to correct the voided segments in the AlphaMCS system.  Changes in consumer eligibility in AlphaMCS must come from the state Global Eligibility file.   In addition, county Department of Social Services will not allow Partners staff to discuss consumer eligibility due to HIPAA privacy concerns.  Providers who experience this issue need to contact the Department of Social Services handling the consumer’s Medicaid eligibility to correct the information in NCTracks.

If you have further questions about this matter, please contact Rhonda Colvard, Claims Manager at or call 704-842-6486.